FAQS

After the delivery of the order you have a maximum of 14 days to make the claim and to receive the order at our facilities. After these dates, complaints will not be answered. We will only be responsible for mistakes made by us or by the carriers, we will not make the return of the postage and / or postage of the return if the error was the customer. Products must be unused and in good condition. Articles should be sent to the following address:

• Jorge Gonçalves Lda
• Rua Luis de Camões 4A
• 1495-081 Algés Portugal

The method of return of payment will be the same as the method of payment made by the customer: bank transfer or Paypal.

The shipping costs for returns will be borne by the customer, unless the error is ours or the carrier’s.

All cancellations must be made within a maximum period of 24 hours by contacting the telephone numbers 21 411 62 34 or 21 411 27 12 or by emailing comercial@jorgegoncalves.pt .

If the order has already been shipped, the transport costs are charged to the customer.

To exercise your right to cancel the contract, you must inform us ( Jorge Gonçalves Lda., Rua Luis de Camões Nº4A, 1495-081 Algés, Portugal, geral@jorgegoncalves.pt, +351 214 116 234) of your decision to terminate this contract by a clear statement (eg a letter sent by post, fax or e-mail).

In order to comply with the cancellation period, it is sufficient to send your communication about your exercise of the right to cancel before the cancellation period has expired.

The warranty for professional articles is 6 months.

Our bank details are:

• Bank: Millennium BCP
• PT50.0033.00000.50102896968.05
• SWIFT / BIC: BCOMPTPL

After making the transfer send us an email to comercial@jorgegoncalves.pt.

Our account is Jorge Gonçalves Lda (Paypal@jorgegoncalves.pt)

Paypal allows you to choose the payment method you prefer: credit card, debit card or bank account. You can make purchases safely and without providing your financial information or your credit card number. For more information visit https://www.paypal-europe.com/portugues/?mpch=ads&mplx=3484-129460-12439-9.

It has the following payment methods:

• Bank transfer – you can pay at ATMs (ATM) or through homebanking
• Paypal – With your account or with your credit card
  Credit / Debit Card – Through STRIPE
• MB Net – For Portuguese ATM cards, you can pay at ATMs (ATM) or through homebanking
• MBWAY – Portuguese payments via mobile phone
• Payshop – Portuguese payments at participating stores
• Cofidis PAY – Portuguese Interest-free installments of up to 12 months for orders from €70 to €1000
• Klarna – Interest-free payment up to 3 installments on your credit/debit card
• EU Payments – EPS, giropay, Bancontact, iDEAL, SOFORT

If your order is pending for one or more items if they are out of stock, we will contact you to inform you of the waiting time. If you want to cancel the order, you can cancel it, or if you accept the waiting time, you will have to make the payment and wait until the product is available.

The minimum order value is € 5.

The price of the website is a price with a discount specially formulated for online customers. It has several disadvantages vis-à-vis the customers of our stores, namely, not being able to see the products, testing them directly (some types of articles) and has the value of transportation. The only advantage is having the discount. Customers who want to benefit from the website prices, will have to place the order directly on the website. Professionals benefit from these prices in our stores by presenting proof.

No, at the moment we do not work with billing shipments.

You can contact us at the telephone numbers 214 578 339 or via the email address commercial@jorgegoncalves.pt

You can consult the Electronic Complaints Book: Here

You must first register on our website and thus have access to the Store where you can view all available articles. The second step will be to add the products you want to purchase to the shopping cart. Once you have all the products you want to purchase you must confirm the entire order. To finalize the order you only have to choose the payment method and the shipping method.

Yes, we export to the European Union and the rest of the world.

Our online store allows direct B2B export.

• EU – Can be done directly in our online shop. The 23% Portuguese tax amount will be removed from your cart when making the payment and only an address and a valid NIF or VIES (European Taxpayer number) are required.
• REST OF THE WORLD – For the rest of the world, orders must be exported through a freight forwarder in order to register the shipment. It will always be sent through the logistics partner to have all shipping and arrival certificates.

We try to be as quick as possible when shipping orders, but sometimes products are out of stock and may take a little longer. If they are in stock, orders are shipped the day after payment and arrive the next day. Shipments are made through GLS to mainland Portugal and by CTT or carriers to the Islands. Orders abroad will also be sent by GLS and take 3 to 5 business days.

Shipments through GLS receive an email confirming the order and an SMS with delivery times, so you should always provide a mobile phone contact.

Yes, our website allows shipments to all EU countries. In the case of shipments outside the EU we accept orders via email or telephone, as they will incur extra customs costs.

Shipping costs to mainland Portugal range from €5 up to €35 of purchases, after which it will be free. In case of a very bulky and heavy order, there may be an extra cost.

For the islands the value is 12€ and 30€ for material orders, in case of a very bulky and heavy order it may have an extra cost.

The values ​​for foreign countries are fixed and independent of weight and volume, although for cases of great discrepancy in value, there may be an extra cost. All shipments are handled by GLS

– Spain – 12€ next day or 2 days

– Germany, Belgium, Denmark, Slovakia, Slovenia, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands (Netherlands), Poland, Czech Republic and Austria – 25€ and 2 to 5 days

– Croatia, Estonia, Finland, Iceland, Latvia and Sweden – 35€ and 5 to 6 days

– Bulgaria, Bosnia and Herzegovina, Romania and Serbia – 45€ and 5 to 10 days

– Switzerland – €42.50 due to customs clearance and 4 to 5 days

– Norway – 50€ due to customs clearance and 4 to 7 days

– UK – Due to Brexit issues, orders must be discussed on a case-by-case basis

– Rest of the world – We can ship worldwide – contact us by email

As you can see in our online store we have lots of equipment for hairdressers, barbershops and aesthetics. We work with the brands ACB, AGV, Ceriotti, Pietra Nera and others. Contact us for a more personal service and a quote tailored to your needs. We can also make a scheme with our architect. We design, plan and export everything you need. We can also plan and assemble kits for professionals.

Yes, all prices on the site already have VAT at the rate of 23%.

For sales in the EU and having an address and a valid TIN or VIES (European Taxpayer Number), the 23% tax will be removed.

For sales from the rest of the world you will need to be handled through a freight forwarder.